Shipping & Returns
Once your order is shipped you will receive an automated email to let you know its on its way. Sometimes your order will be split i.e. arrive in multiple deliveries. This is especially common if you have ordered some apparel items that will be printed to order, or if we send your order from multiple warehouse locations. The automated shipment email will list what items have been shipped at that time.
We use DHL, Kerry Express, J&T Express and Nim Express to send items out. We will select the best option based on your location and order size.
Orders received by 12pm will be shipped same day.
If you would like to exchange/return your product please include your order confirmation number so we can identify who the return is from, include as much info as you can - we can lookup your details from your order number. If you are exchanging a size please include the size you would like to change to.
All return items must be sent back in original packaging, unused, and in re-sellable condition. Shipping costs for returns or exchanges are the full responsibility of the customer. All original shipping costs are non-refundable in the case of a refund.
The following items are excluded from our return policy and therefore CANNOT be returned;
- All apparel including but not limited to hats, hoodies, leggings, tank tops, t-shirts, and other similar products.
- All strength equipment including but not limited to barbells, weight plates, resistance bands, and other similar products.
- All smelling salt products, including but not limited to HellFire, HellFire Extreme, HellFire Hades, and HellFire SubZero Smelling Salts.